Account Executive

Ebbot - Account Executive

Are you a sales star looking to join a team of incredible colleagues and work with an AI-powered SaaS product that is truly shaping the future? If so, the role of Account Executive at Ebbot is the perfect opportunity for you!

About Ebbot

Founded in 2018, Ebbot was created by a team with deep experience in service excellence, having earned recognition for Sweden's most satisfied customers over the years. Our mission is clear: to provide businesses with the tools to eliminate poor customer service through automation and efficiency.

Today, Ebbot is proud to support 200+ customers across 24 markets who use our platform daily to streamline their service processes. Our team, now over 35 strong, operates out of offices in Stockholm and Gothenburg, and was recently ranked as the 15th fastest-growing tech company in Sweden by Deloitte.

We are also honored to partner with industry leaders such as Topdesk, Salesforce, Accenture, among others, helping businesses harness the power of our platform to enhance customer service and drive automation.

We Have Our Own GPT: EbbotGPT

While you may be familiar with ChatGPT, at Ebbot, we have developed our own generative AI model, EbbotGPT, which is specifically designed and trained for service processes. Unlike general-purpose models, EbbotGPT is a sovereign AI, purpose-built to excel in understanding and responding to customer service interactions, ensuring high levels of accuracy, efficiency, and security.

What makes EbbotGPT so powerful is its deep specialization in service-related tasks. By training it on vast datasets of customer service dialogues, support workflows, and service processes, we have created an AI that can handle complex customer inquiries, automate tasks, and guide interactions in a way that improves both efficiency and the quality of service. This focused approach allows EbbotGPT to outperform generic models, making it an invaluable tool for businesses that need a solution tailored to their specific service needs.

With EbbotGPT, businesses can achieve more than just automation. They can create dynamic, real-time customer experiences that are both personalized and highly effective. This AI-driven platform is not just an improvement—it's a revolution in how service is delivered, taking customer interactions to levels of sophistication and personalization that were previously unimaginable.

About the Role

We are looking for an experienced sales professional to take on a central role within our sales team. As an Account Executive, you will be responsible for the entire sales process, from identifying and prospecting potential clients to conducting customer meetings and closing deals. You will also ensure smooth handover to our project managers for implementation.

This is a dynamic role where you’ll engage with clients across various service-intensive industries, interacting regularly with decision-makers at all levels, including CEOs, CTOs, Marketing Directors, and Heads of Customer Service.

You will also have the opportunity to contribute to the development of our sales strategy. Your ability to navigate different industries and manage complex sales cycles will be key to your success.

What We Expect from You:

• You have experience in B2B SaaS sales, but more importantly, you can deliver strong results and manage complex sales cycles effectively.
• You communicate fluently in both English and Swedish (spoken and written) and can convey complex messages in a simple yet professional manner.
• You are a self-starter, capable of organizing your workday to meet your goals.
• You come well-prepared to meetings and have a thorough understanding of every client conversation.
• You are humble, confident, and capable of building trust with clients by actively listening to their needs.
• You thrive in a team environment and love winning together.
• You support your colleagues and contribute to a positive atmosphere, whether things are going well or facing challenges.

What You Can Expect from Us:

• A vibrant workplace with all the excitement of being part of a fast-growing, thriving SaaS company.
• A place where you can grow, develop, and contribute to shaping our future strategy.
• On-the-job training and development.
• 30 days of paid vacation.
• A wellness allowance of 5000 SEK per year.
• Pension plan.
• A competitive base salary with a generous commission structure.
• A world-class SaaS solution.

The Recruitment Process:

1. Quick chat with the Sales Manager (15 minutes).
2. Interview with the Sales Manager (75 minutes).
3. Personality and skills test.
4. Case interview with the Sales Manager and CEO (60 minutes).
5. Reference check.

What are you waiting for?

Apply now! We are eager to find the perfect fit and fill this position as soon as possible. 🥰

At Ebbot, we are on a mission to change the world by providing a solution that will put an end to bad customer experiences forever. Our AI platform is not just a tool; it is the future of customer service, taking experiences to levels that we can only begin to imagine today. Join us and be part of something bigger than yourself. Together, we will shape the future!